Data Tabulasi Survey Kepuasan Masyarakat

Unit Pelayanan : (Akademik) Legalisasi Dokumen.

MADRASAH ALIYAH NEGERI 1 BANTUL

Tahun 2025

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 3 4 3 10
3 3 3
4 4 4 4 4 4 4 4 4 4 36
5 4 4 4 4 4 4 4 4 4 36
6 4 4 4 4 4 4 4 4 4 36
7 4 4 4 3 4 4 4 4 3 34
8 4 4 4 3 4 4 4 4 4 35
9 4 4 4 4 4 4 4 4 4 36
10 1 2 3 3 1 3 3 2 3 21
11 4 4 4 3 4 4 4 3 3 33
12 3 3 4 3 3 3 3 3 3 28
13 3 3 3 3 3 3 3 3 3 27
14 4 4 4 3 4 4 4 4 4 35
15 3 3 3 4 4 4 4 4 4 33
16 3 3 4 3 3 4 3 3 3 29
17 3 3 3 3 3 3 3 3 3 27
18 4 4 4 4 4 4 4 4 4 36
19 3 3 4 3 3 3 3 3 3 28
20 3 3 3 3 3 3 4 3 3 28
21 3 3 3 3 3 3 3 3 3 3 3 3 3 3 42
22 3 3 3 3 3 3 3 3 3 27
23 3 3 3 3 3 3 3 3 3 27
24 3 3 3 3 3 3 3 3 3 27
25 3 3
26 3 3 4 4 4 4 4 4 4 34
27 3 4 4 3 4 4 4 4 4 34
Total
89
86
105
80
83
86
86
83
83
 781
Rata-Rata Pertanyaan
3.30
3.19
3.89
2.96
3.07
3.19
3.19
3.07
3.07
 28.93
Rata-Rata Unsur
89 / 1 = 89.00
89.00 / 27 = 3.30
86 / 1 = 86.00
86.00 / 27 = 3.19
105 / 1 = 105.00
105.00 / 27 = 3.89
80 / 1 = 80.00
80.00 / 27 = 2.96
83 / 1 = 83.00
83.00 / 27 = 3.07
86 / 1 = 86.00
86.00 / 27 = 3.19
86 / 1 = 86.00
86.00 / 27 = 3.19
83 / 1 = 83.00
83.00 / 27 = 3.07
83 / 1 = 83.00
83.00 / 27 = 3.07
28.93
Rata-Rata Tertimbang Unsur
89.00 / 27 = 3.30
3.30 X (1/ 9)
3.30 X 0.11 = 0.37
86.00 / 27 = 3.19
3.19 X (1/ 9)
3.19 X 0.11 = 0.35
105.00 / 27 = 3.89
3.89 X (1/ 9)
3.89 X 0.11 = 0.43
80.00 / 27 = 2.96
2.96 X (1/ 9)
2.96 X 0.11 = 0.33
83.00 / 27 = 3.07
3.07 X (1/ 9)
3.07 X 0.11 = 0.34
86.00 / 27 = 3.19
3.19 X (1/ 9)
3.19 X 0.11 = 0.35
86.00 / 27 = 3.19
3.19 X (1/ 9)
3.19 X 0.11 = 0.35
83.00 / 27 = 3.07
3.07 X (1/ 9)
3.07 X 0.11 = 0.34
83.00 / 27 = 3.07
3.07 X (1/ 9)
3.07 X 0.11 = 0.34
3.21
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
89
3.30
0.37
2
Prosedur
1
86
3.19
0.35
3
Waktu Pelayanan
1
105
3.89
0.43
4
Kesesuaian Biaya Pelayanan
1
80
2.96
0.33
5
Produk Spesifikasi Jenis Pelayanan
1
83
3.07
0.34
6
Kompetensi Pelaksana
1
86
3.19
0.35
7
Perilaku Pelaksana
1
86
3.19
0.35
8
Penanganan Pengaduan, Saran dan Masukan
1
83
3.07
0.34
9
Sarana Dan Prasarana
1
83
3.07
0.34
Indeks Survey Kepuasan Masyarakat 3.21 ( Baik )
Konversi 80.35
Mutu Pelayanan B (Baik)